Privacy & Cookie Policy – Transcend Wellness London
We respect your privacy and are committed to protecting your personal data. This Privacy & Cookie Policy explains how Transcend Wellness London collects, uses, and protects your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
Transcend Wellness London provides wellness and recovery services based in Kingston upon Thames, United Kingdom. For any questions about this policy or your data, please contact us at info@transcendwellness.london.
Information We Collect
We only collect the information necessary to provide our services. This may include your name, email address, and phone number when you contact us or make a booking. Our client intake form is a basic waiver form; clients may choose to share additional health information voluntarily, but this is entirely optional.
How We Collect Information
- When you contact us by email or phone
- When you make a booking through our third-party booking system
- When you sign up to receive updates or marketing emails
- Through cookies and analytics tools that help us understand how visitors use our website
How We Use Your Information
We use your data to process and manage bookings, respond to enquiries, send updates (if you opt in), and improve website performance.
Data Sharing and Third Parties
We do not sell or rent your personal data. We share information only with trusted providers such as:
- Our booking system provider
- Email marketing, only if you opt in
- Website hosting, analytics and IT security providers
Cookies and Analytics
Our website uses cookies, small text files stored on your device, to improve your experience and understand how visitors use our site. Some cookies are essential for the website to function properly, while others help us track performance and user preferences.
By using our website, you consent to our use of cookies. You can disable or delete cookies via your browser settings.
Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Withdraw consent to marketing
- Restrict or object to certain types of processing
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, contact info@transcendwellness.london.
Data Security
We take appropriate technical and organisational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.
Links to Other Websites
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites.
Changes to This Policy
We may update this Privacy & Cookie Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.
Contact Us
If you have any questions about this policy or wish to exercise your data rights, please contact us:
Email: info@transcendwellness.london
Last Updated: November 2025